Refund policy

Return and Refund Policy

Store Name: Irtaza Trader

At Irtaza Trader, customer satisfaction is our priority. We aim to provide quality products and a smooth shopping experience. Please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 7 days of delivery, provided that:

  • The product is unused, unworn, and in its original condition.

  • The product includes its original packaging, tags, and accessories, where applicable.

  • Proof of purchase or the order number is provided.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number and clear photos or videos showing the issue. After reviewing your request, we will inform you about the available return, replacement, or refund options.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or worn products.

  • Products damaged due to misuse or improper handling.

  • Personalized or custom-made products.

  • Items specifically marked as non-returnable.

Exceptions may apply to damaged, defective, or incorrect items and where required by applicable law.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible. Please allow 5–10 business days after approval for processing. The time required for funds to appear in your account may vary depending on your payment provider.

5. Return Shipping Costs

If an item is returned because it is damaged, defective, or incorrect, Irtaza Trader will cover reasonable return shipping costs.

For other approved returns, customers may be responsible for return shipping costs, where permitted by law.

6. Exchanges

Exchanges may be available for eligible products, subject to stock availability. Please contact us before returning an item to receive instructions.

7. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order. Orders that have not been dispatched may be eligible for cancellation. Once an order has shipped, our return policy may apply.

8. How to Request a Return or Refund

To request a return, refund, or exchange:

  1. Contact us by email or phone.

  2. Provide your order number and reason for the request.

  3. Attach photos or videos if your product is damaged, defective, or incorrect.

  4. Wait for our confirmation and return instructions before shipping the product back.

9. Contact Information

If you have any questions about our Return and Refund Policy, please contact us using the details below.

Store Name: Irtaza Trader

Phone Number: 03218725171

Email Address: rehmanaliasl09@gmail.com

We are happy to assist you with your questions and concerns regarding your orders.

Irtaza Trader — Your satisfaction matters to us.

This policy is subject to applicable consumer protection laws.